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FAQs

 

Where is Cultural Fusion based:

Cultural Fusion is based in Johannesburg, South Africa. We are an African E Commerce start-up, selling Artisanal African Items.

What payment platform does Cultural Fusion use:

Payments are handled safe and securely through Paypal. With over 7 million ecommerce operators using Paypal, your transactions are safe and secure on Cultural Fusion.

 Why does Cultural Fusion take 3-5 days to send out an order:

Artisanal products are not mass produced and we hold items in small quantities. If by some unforeseen reason we run out of an item due to popularity, we are in a position to source a product speedily from our network of middlemen here in South Africa.

 What are Artisanal Products:

Artisanal products that we carry are handmade by Artisans from Nigeria, Cameroon, Cote D Ivoire and many other remote areas of East, West, Central and Southern Africa. Flaws and slight blemishes are part of the aesthetics of Artisanal Products, which add to their character and authenticity.

Where is my order:

Orders can be tracked off DHL.com

 How long will my order take to arrive:

Orders will take anywhere between 5-7 days to the USA and Europe.This can be slightly longer during peak periods and Custom Clearance Holdups.